Orders & Delivery

Welcome to Nummerly.
Below you’ll find a clear overview of our order processing times, estimated delivery times, shipping partners, and tracking information.

Because many of our house numbers are custom-made and personalized, delivery times may vary slightly depending on the product and destination.

Important Note About Personalized Products

Many Nummerly products are made to order and customized by hand based on your selected design, size, and personalization details.

This means:

  • Each item is individually crafted for you

  • Processing times may be slightly longer than standard, mass-produced items

  • The result is a unique, premium product made specifically for your home

We believe quality and craftsmanship are worth the wait.

Shipping Information by Country

United States

Order Cut-Off Time:
5:00 PM (EST), Monday–Friday

Processing Time:
2–4 business days (Monday–Friday)
(Personalized items may require additional production time)

Estimated Delivery Time:
7–14 business days (Monday–Friday)

Shipping Partners:
USPS, UPS, DHL

Shipping Cost:
Free Shipping

United Kingdom

Order Cut-Off Time:
5:00 PM (GMT), Monday–Friday

Processing Time:
2–4 business days (Monday–Friday)

Estimated Delivery Time:
7–14 business days (Monday–Friday)

Shipping Partners:
Royal Mail, DHL

Shipping Cost:
Free Shipping

Canada

Order Cut-Off Time:
5:00 PM (EST), Monday–Friday

Processing Time:
2–4 business days (Monday–Friday)

Estimated Delivery Time:
8–15 business days (Monday–Friday)

Shipping Partners:
Canada Post, DHL

Shipping Cost:
Free Shipping

Australia

Order Cut-Off Time:
5:00 PM (AEST), Monday–Friday

Processing Time:
2–4 business days (Monday–Friday)

Estimated Delivery Time:
8–15 business days (Monday–Friday)

Shipping Partners:
Australia Post, DHL

Shipping Cost:
Free Shipping

🇳🇿 New Zealand

Order Cut-Off Time:
5:00 PM (NZST), Monday–Friday

Processing Time:
2–4 business days (Monday–Friday)

Estimated Delivery Time:
8–16 business days (Monday–Friday)

Shipping Partners:
NZ Post, DHL

Shipping Cost:
Free Shipping

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this number at any time to track the status of your delivery.

Track your order: via the link provided in your confirmation email

Lost or Missing Packages

If your package appears to be delayed, lost, or marked as delivered but not received, please contact our customer support team.

We are happy to assist you and will work with the carrier to find a suitable solution.

For more information, please refer to our Returns & Refunds Policy.

Not Home During Delivery

If you are not available at the time of delivery, the shipping carrier may:

  • Attempt a second delivery, or

  • Leave the package at a nearby pickup location or safe place

Please note that delivery decisions are made by the carrier and are outside of our direct control.

Failed Delivery

If a delivery fails due to:

  • An incorrect address

  • Refusal of the package

  • Failure to collect the package from a pickup location

Additional shipping or handling fees may apply for reshipment.

Changing Your Delivery Address

If you need to change your delivery address, please contact us within 24 hours of placing your order or before the order cut-off time.

📧 Email: support@nummerly.com

Once production has started on personalized items, address changes may no longer be possible.

Contact Information

Have questions about your order or shipping?

📧 Email: support@nummerly.com
📩 Contact Form: Click here

Customer Service Hours

Monday–Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: 11:00 AM – 4:00 PM

We respond to all inquiries within one business day.