Exchanges & Returns

Damaged or Incorrect Items

If you received an incorrect item, or if your order arrived damaged or defective, please contact us within 7 days of delivery.

📧 Email: support@nummerly.com
Please include your order number and clear photos of the issue so we can assist you as quickly as possible.

Returns Policy

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets the conditions outlined below.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in original condition

  • The item must be returned in its original packaging

  • The product must be a standard (non-customized) item

⚠️ Custom-made or personalized house numbers are not eligible for return or exchange, unless the item is defective, damaged, or incorrect upon arrival.

Important Return Shipping Information

Please note that all approved returns must be shipped to our international return facility in China.

  • Return shipping costs are not covered or reimbursed

  • Return shipping fees can be significantly higher than domestic shipping and may range between $20–$30 USD or more, depending on your location and carrier

  • The customer is fully responsible for all return shipping costs, customs fees, and related charges

By placing an order with Nummerly, you acknowledge and accept these return shipping conditions.

Refunds

Once your return has been received and inspected, you will be notified via email.

  • Approved returns will be refunded to the original payment method

  • Refunds are processed within 5 business days after inspection

  • Original shipping costs are non-refundable

  • Items showing signs of use, damage, or incomplete packaging may not be eligible for a refund

Please note that your bank or credit card provider may require additional time to process and display the refund.

How to Request a Return

Step 1 – Request Approval

To request a return, contact us via email or the contact form and include:

  • Your order number

  • The email address used to place the order

  • The reason for the return

Once approved, you will receive a return form and detailed return instructions.

Step 2 – Send Your Return

  • Complete the return form

  • Pack the item securely to prevent damage

  • Clearly mark “Returns” on the outside of the package

  • Ship the package using a trackable and insured shipping service

📦 You are responsible for the return shipment until it safely reaches our facility.

Step 3 – Receive Your Refund

Once we receive and inspect your return, your refund will be issued within 5 business days, provided all conditions are met.

Return Conditions & Guidelines

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • Return shipping costs are not reimbursed

  • We are not responsible for lost or damaged return shipments

  • Returns must be approved in advance

  • Sale items are final and not eligible for return

Exchanges

We do not offer direct exchanges.
If your item is eligible, please return it for a refund and place a new order separately.

Contact Us

Have questions about returns or your order? We’re happy to help.

📧 Email: support@nummerly.com